Responsible Gaming

Gambling can be enjoyable when it is kept within reasonable limits. It can also become harmful if it starts to affect your finances, relationships, work, study or mental health. There is no guaranteed way to win, and every wager carries a risk of loss. Past results do not predict future results, and a losing run does not mean that a win is due.

Only gamble with money you can afford to lose after essential costs have been paid. Never use money set aside for rent, mortgage payments, bills, food, education or other important needs. Avoid gambling with borrowed money, credit intended for essential expenses or funds that belong to someone else.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks from play.
• Treat deposits as entertainment spending, not as an investment.
• Keep gambling separate from your household budget.
• Do not chase losses by increasing your bets or playing for longer.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Remember that taking a break is always an appropriate choice.
• Do not rely on gambling to pay debts or improve your financial situation.

For many people, it is useful to keep a simple record of deposits, withdrawals, time spent playing and the emotions experienced during gambling. Reviewing this information can help you understand your habits and identify changes before they become difficult to manage.

Casino Rocket may provide account and play-management tools designed to help you manage your gambling. Available tools can include deposit limits, loss limits, session reminders, temporary time-outs and self-exclusion. The options available to you, and the way they operate, may depend on the account, product or applicable requirements.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit should be set before gambling begins and should not be increased in response to losses, frustration or an urge to continue playing.

Time-outs and breaks

A time-out can prevent access to gambling for a chosen period and can be useful when you want a short break. Use breaks regularly, even when gambling feels under control. Leaving the game, closing the account area and doing another activity can make it easier to maintain your decision.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a set period or longer. If you choose self-exclusion, do not attempt to open another account, use another person's account or find ways around the restriction. Self-exclusion should be treated as an important personal commitment.

If you would like to use a responsible gambling tool, review the options available in your account or contact Casino Rocket through the support channel provided on the website. Do not wait until a gambling problem becomes serious before asking for help.

Gambling may be becoming a problem when it is difficult to control how often, how long or how much you play. A single warning sign does not define a person, but repeated signs should be taken seriously. Consider speaking with someone you trust or a qualified support service if any of the following apply.

• You spend more time or money gambling than you intended.
• You try to cut back or stop but find it difficult.
• You chase losses by returning to win back money you have lost.
• You hide gambling activity, deposits or losses from family and friends.
• You borrow money, sell belongings or miss payments to continue gambling.
• You feel restless, irritable or anxious when you cannot gamble.
• You think about gambling during work, study, family time or other activities.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• Gambling causes arguments, relationship problems or reduced performance at work or study.
• You feel shame, hopelessness or distress because of gambling.

If gambling is affecting your life, stop playing and take practical steps straight away. Apply a time-out or self-exclusion, remove access to saved payment methods where possible, tell a trusted person what is happening and review your finances. Professional support can help you understand the behaviour, make a plan and work through the causes without judgement.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through local emergency services or a crisis support service in Australia. Gambling-related stress can feel intense, but support is available and asking for help is a positive step.

Australian players can seek confidential help from gambling support services operating in their state or territory, including free counselling and financial support where available. Gambling Help Online and local services can provide information, counselling and guidance for people who gamble, as well as family members and friends affected by someone else's gambling. You do not need to wait for a crisis or reach a particular level of loss before seeking assistance.

Family members and trusted friends can play an important role. If you are concerned about another person's gambling, choose a calm time to discuss what you have noticed. Focus on the effect gambling is having rather than blame, avoid lending money to cover gambling losses and encourage professional support. Protect your own finances and wellbeing as well.

Age and account security

Gambling is intended for adults who meet the applicable legal age requirements. Do not allow children or other unauthorised people to use your account. Keep login details private, use appropriate device security and log out when you have finished. Tell Casino Rocket if you believe another person has accessed your account or if you need help restricting access.

Our approach

Casino Rocket aims to support informed choices and responsible participation. We may provide information about safer gambling, review activity where appropriate and apply account measures in line with applicable requirements. Responsible gambling tools are not a substitute for professional help, and no tool can remove every risk. The most important decision is to stop when gambling is no longer affordable, enjoyable or within your control.

By choosing to play, you accept that gambling involves risk. Set your limits before you start, check in with yourself regularly and take action early if your behaviour changes. If you are unsure whether gambling is right for you, the safest option is not to gamble.