Privacy Policy

Casino Rocket may handle information that identifies a player, relates to a player’s account or is connected with the use of the website and its services. The information collected depends on how the website is used, which services are requested and what checks are required before or during account activity.

The types of information we may handle include the following:

• Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
• Identity and verification documents or information needed to confirm identity, age, location or eligibility.
• Payment and transaction records, including deposits, withdrawals, gaming activity, payment method details and related transaction information.
• Communications with customer support, including questions, requests, complaints and information provided during account assistance.
• Technical information, such as IP address, browser type, operating system, device information, language settings and website activity.
• Cookie and similar technology data, including information about visits, navigation, preferences and interactions with pages or features.
• Information connected with responsible gambling, account safety, fraud prevention and the secure operation of the website.

Players should provide accurate and current information when creating or using an account. If information is incomplete or cannot be verified, access to some services may be restricted while the matter is reviewed.

Casino Rocket uses personal information for purposes connected with providing, securing and improving its services. Information is handled only where there is a relevant business, operational or legal reason to do so, and in a way that is appropriate for the purpose.

• To create and administer player accounts.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account information.
• To complete security, anti-fraud, anti-money-laundering and risk checks where required.
• To provide customer support, respond to enquiries and resolve account or transaction issues.
• To operate, maintain and improve the website, games and related services.
• To monitor website performance, prevent misuse and protect players, systems and account information.
• To communicate about account activity, service notices, security matters and other essential information.
• To send marketing communications where permitted and where the player has provided consent or another valid permission applies.
• To meet record-keeping, reporting and other legal or compliance obligations.

Casino Rocket may combine information collected from account activity, website use and communications where this is reasonably necessary for these purposes. Information may also be used to identify unusual activity, protect the integrity of the services and support responsible gambling processes.

Marketing messages will include a practical way to opt out where appropriate. Choosing not to receive marketing does not prevent the sending of important service, security or account-related communications.

Casino Rocket may share relevant information with carefully selected service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, technology hosting, customer support, fraud prevention, analytics, security and communications. They should receive only information reasonably needed for the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet applicable compliance and reporting requirements. Casino Rocket does not sell personal information as a general business practice.

Reasonable technical and organisational safeguards are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Players should keep login details confidential and contact support promptly if they believe an account or device has been compromised.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of.

Depending on the service provider and the way the website operates, information may be processed or stored in locations outside Australia. Where this occurs, appropriate steps are taken to support secure handling and protect the information.

Casino Rocket may use cookies and similar technologies to help the website function, remember preferences, maintain secure sessions and understand how visitors use the website. Cookies can also assist with performance measurement, service improvement, fraud prevention and, where permitted, relevant advertising or marketing activity.

Some cookies are necessary for core website functions, while others support optional features or analysis. A player can manage or block cookies through the settings of their web browser. Disabling certain cookies may affect how the website works or prevent some features from being available.

Browser settings may also allow players to delete cookies that have already been stored and to receive a notification before new cookies are placed. Cookie choices may need to be repeated if a different browser or device is used.

Players may contact Casino Rocket about the personal information held about them. To exercise a privacy or data request, email support@casino-rocketaustralia.com and include enough information for the account or request to be identified. For security, additional information may be requested before a request is completed.

Subject to applicable requirements, players may ask to:

• Access the personal information held about them and receive an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Delete personal information that is no longer needed, where deletion is permitted and does not conflict with legal or compliance obligations.
• Withdraw consent to marketing communications or other processing that relies on consent.
• Ask questions about how personal information is collected, used, shared or protected.

Withdrawing consent to marketing will not affect processing that is required to operate an account, complete transactions, conduct verification and anti-fraud checks, meet legal obligations or protect the security of the website. Some requests may be limited where information must be retained, where deletion would affect an ongoing review, or where another lawful reason applies.

Casino Rocket aims to respond to valid privacy requests within a reasonable timeframe. The time needed may depend on the nature and complexity of the request, the information involved and any identity checks required. If a player is dissatisfied with the handling of a request, they may contact support@casino-rocketaustralia.com so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will be made available on this page. Players are encouraged to review the policy periodically, particularly before providing new information or continuing to use the services after an update.