Privacy Policy

Casino Rocket collects information that is reasonably needed to operate an online casino service, provide support, meet verification requirements and help protect players and the website. The information collected can vary depending on how you use the website, the features you access and the choices you make.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also keep records of messages, enquiries, complaints and other correspondence so that we can respond consistently, provide support and maintain an appropriate record of account activity.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include information shown on identity documents, proof of address, images or other information needed for account checks. Verification information may also be used to help detect impersonation, multiple accounts, fraud, money laundering, suspicious activity and other misuse of the services.

Payment and transaction records

We may handle records about deposits, withdrawals, payments, refunds, wagering activity, account balances and related transactions. Payment details may be processed through payment providers or other service providers. Where appropriate, we may receive confirmation or limited payment information from those providers without receiving or storing complete payment credentials.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, links used, access times and information about how you interact with the website. This information helps us keep the service secure, understand performance and identify technical problems.

Cookies and similar technologies

Casino Rocket may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, improve security and understand website usage. Some cookies may be placed by service providers that help operate analytics, security, payment or other website features. You can manage or disable cookies through your browser settings. If you block essential cookies, some parts of the website may not work properly.

Personal information is used for purposes connected with providing, maintaining and improving the services. We aim to collect and use information in a fair and transparent way, and to limit its use to appropriate business, security, support and compliance purposes.

• To create, administer and secure your account.
• To process deposits, withdrawals, payments and other account transactions.
• To verify your identity, age, account information and eligibility to use the services.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To prevent unauthorised access, cheating, abuse, collusion, account takeover and other prohibited activity.
• To provide customer support, investigate enquiries and resolve complaints.
• To communicate with you about your account, transactions, security, service changes and other important information.
• To send marketing communications where permitted and where you have provided or otherwise have an appropriate basis for consent or permission.
• To monitor, test, troubleshoot and improve the website, products and user experience.
• To comply with legal, regulatory, court, law enforcement and other official requirements.
• To establish, exercise or defend legal rights and manage disputes.
• To produce aggregated or de-identified information for reporting, security, analysis and service improvement.

Some information is required to open or maintain an account, complete verification, process a transaction or meet a legal or security requirement. If requested information is not provided, we may be unable to create an account, complete a transaction, provide a feature or continue providing some or all of the services.

We may use automated checks or systems to identify unusual activity, security risks, fraud indicators or other issues that require review. Where an action affects your account, appropriate checks or further information may be requested. You should provide information that is accurate, current and complete, and tell us if important details change.

When information may be shared

We may share relevant information with service providers and professional advisers that help us operate the website and provide services. These parties may support identity verification, payment processing, fraud prevention, technology, hosting, analytics, customer support, communications, security, auditing or legal services. They are expected to handle information only for appropriate purposes and in accordance with applicable obligations.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful or harmful conduct, enforce applicable terms, or support a business transfer or restructuring. We do not treat personal information as public information simply because it has been provided through the website.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No website, internet transmission or electronic storage method can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information has been compromised.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention can depend on the type of information, the reason it was collected, account history, security needs and applicable obligations. Some records must be kept for a period required by law even after an account is closed. For this reason, closing an account does not necessarily result in immediate deletion of every record.

When information is no longer required, we may securely delete it, destroy it, anonymise it or retain it in a form that no longer reasonably identifies you. Back-up copies may take additional time to be removed or overwritten, subject to security and operational processes.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights are not always absolute and may be subject to identity checks, legal requirements, security considerations, the rights of other people and the need to retain certain records.

• Access: request information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of your data where there is no continuing reason or legal requirement for us to retain it.
• Marketing consent: withdraw consent to marketing communications or change your marketing preferences at any time.
• Questions or complaints: ask how your information is handled or raise a concern about a privacy matter.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@casino-rocketaustralia.com. Please explain your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect the account before responding.

A request to stop marketing will not usually affect essential service messages, including account, transaction, security or verification communications. You can also use an unsubscribe option in a marketing message where one is provided. Cookie choices can be managed separately through your browser settings.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. We encourage you to review this page periodically so that you remain informed about how information may be handled. By continuing to use the services after an update takes effect, you acknowledge the updated policy to the extent permitted by law.